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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tom Wilson

Tom Wilson

August 25, 2026

5  out of  5
rating by Tom Wilson
"Jacki was very helpful and was able to get us deep discounts
Highly recommend her"
We responded:
"Tom, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Chad Radtke and Team "
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Joseph Lowe

August 21, 2026

5  out of  5
rating by Joseph Lowe
"I can’t say enough good things about this office & Shelly Marconi. Highly recommend"
We responded:
"Joseph, thank you for the fantastic review! We’re always here to support you with your insurance needs in Huntley. "
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Julie Buttrum

August 21, 2026

5  out of  5
rating by Julie Buttrum
"Shelly was awesome to talk to - she is the google of insurance. The whole office is amazing!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Chad Radtke’s team. "
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Joy Kugler

August 19, 2026

5  out of  5
rating by Joy Kugler
"Jacki,
Was very helpful. Saved us money on car and homeowners insurance."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Chad Radtke’s Team. "
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Michael Duncan

August 14, 2026

5  out of  5
rating by Michael Duncan
"Jacki, Helped us with our complicated claim , we could not download an approved digital payment, and even the home office could not assist us by phone. Jacki was able to analyze the nature of the issue and resolve it, so we are able to receive our funds promptly in our bank account. We are very grateful for her excellent service."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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K Barton

August 14, 2026

5  out of  5
rating by K Barton
"Jacki,

Thanks for all of your help and support with all of my insurance. Your time and patience was much appreciated. You were so very helpful, knowledgable, and entertaining!

Sincerely,
Kay"
We responded:
"Hi K, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Chad Radtke, Your State Farm Agent "
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Manuel Beltran

August 7, 2026

5  out of  5
rating by Manuel Beltran
"Very professional, excellent service ease understanding thanks Leslie"
We responded:
"Manuel, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Ari

August 5, 2026

1  out of  5
rating by Ari
"Do not deal with ALEXANDRA SANDOVAL!
It seems like she does not come to workUntil 3 o’clock, I asked her coworkers if they could leave a message for her to call me back. She never calls back. It happened three days in a row, and she never called back. Also doesn’t reply to emails.. terrible customer service."
We responded:
"Ari, We would love to help. I can't narrow down your information based on the limited information you left online. We always like to get better and understand the situations better so we can adjust. Please feel free to text me at 224-569-4500 with your contact information so we can talk further. Many times, smart phones block numbers and when we call back it does not register with some phones because they accidentally blocked the 833-480-0200 we are calling from. Each of our team members has access to the office calendar and can schedule a specific time to call you back if you wish. If you prefer to work with someone else, we all have similar licenses. Some of us specialize in certain products, but it does not mean that the people you are talking to can't help you with your question or research the question you are trying to find answers to. If you feel inclined to discuss further, text me at 224-569-4500 and I will personally try to help with your situation. My team also has access to my calendar if you prefer to set an appointment to talk to me personally. Thanks for your feedback and I look forward to talking to you."
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Ro Ecklund

July 28, 2026

5  out of  5
rating by Ro Ecklund
"Jacki, was patient in assisting us with the Drive Safe and Save discount and getting the State Farm app reestablished!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Samantha Janisch

July 23, 2026

5  out of  5
rating by Samantha Janisch
"I highly recommend either this office or the one in Palatine. They are always very helpful and pleasant, especially when dealing with something that can be so stressful. Eric Nielsen made the process seamless and was helpful every step of the way!"
We responded:
"Thanks so much for the amazing review, Samantha! We really appreciate your support here in Huntley. Just reach out anytime if you need us - we’re here for you. "
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Robert Bowers

July 23, 2026

5  out of  5
rating by Robert Bowers
"I dropped by the Palatine office recently and had a great experience speaking with Eric Nielsen. He was extremely professional, friendly, and welcoming. Chad's team clearly runs a top-notch, customer-focused agency!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Huntley to know you had such a great experience with us. "
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Diego Fernandez

July 22, 2026

5  out of  5
rating by Diego Fernandez
"We've been using Chad Radtke's services for years and they have always been super helpful regardless of the agent you talk to. Highly recommended."
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Coffee girl

July 17, 2026

5  out of  5
rating by Coffee girl
"Shelly was super helpful and very nice!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Matthew Mack

July 16, 2026

5  out of  5
rating by Matthew Mack
"Convenient location in Palatine to get your auto and home quoted."
We responded:
"Matthew, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Huntley insurance team is always here and happy to help. "
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Doug Shank

July 14, 2026

5  out of  5
rating by Doug Shank
"Jacki, is the best and very informative. She made sure my wife and I were saving money, while still getting properly insured."
We responded:
"Thank you for the 5-star review, Doug! Here on State Farm Agent Chad Radtke’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Eric Nielsen

Eric Nielsen

July 13, 2026

5  out of  5
rating by Eric Nielsen
"High attention to detail; Chad Radke and his team provide an excellent level of customer service. Ranging from great communication to consistent notifications about account details, and current activity; I have been very pleased of the level of Performance this office provided me.

Chad has two offices in Palatine, and Huntley Illinois. You can meet in person; or have access to a team that oversees your account. The benefits to working with Chads team far outweigh any other provider in the area. This team is committed to a professional and personal relationship to their clients, and are determined to exhausting every resource to assure their customers have coverage.

A big shoutout and recommendation to Chad Radtkes team! Thank you for the service you provide!"
We responded:
"Thank you for taking the time to leave such a great review, Eric. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Christopher Wagner

July 9, 2026

5  out of  5
rating by Christopher Wagner
"I meet Chad for the first time today, he seemed friendly and willing to assist today!"
We responded:
"Thank you for the amazing review, Christopher! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Pat

July 6, 2026

1  out of  5
rating by Pat
"This outfit is dangerous. I dropped off my annual policy check at their office and got an e-mail confirmation the next day. On day three I got another e-mail saying to ignore that first confirmation since they had lost my check. I asked who was going to pay the "Stop Payment" I filed with my bank and they tap-danced. Then the agent called me to say paying with checks was outdated and would be replaced in the future. (Like that's my fault?) I cancelled my auto, home and umbrella policies and asked for a refund of the unused days. Have not seen anything in the past week.
I'm filing complaints with the Illinois Dept of Insurance and the BBB. That was last week. I'm waiting for their next screw-up."
We responded:
"Thanks for your feedback Pat. We will continue to work to get better and your feedback is important in helping us do that. After 20 years of using feedback like yours it has helped us get better every day. Thank you again. Chad Radtke"
Profile photo of Chastity Groenland

Chastity Groenland

July 3, 2026

5  out of  5
rating by Chastity Groenland
"Shelly Marconi was so warm and helpful. She genuinely cares about making sure her clients are prepared for the unanticipated life events State Farm provides support and protection for. Thank you Shelly."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Huntley to know that you had such a wonderful experience with us here on State Farm Agent Chad Radtke’s Team."
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Pat McCabe

June 29, 2026

5  out of  5
rating by Pat McCabe
"Jacki was very patient and had great customer service. She answered all my questions and I would highly recommend her for all your insurance needs."
We responded:
"Thank you for the 5-star review, Pat! Here on State Farm Agent Chad Radtke’s Team, we are proud to serve our community and appreciate your recognition. "
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Maxine Farbisz

May 30, 2026

5  out of  5
rating by Maxine Farbisz
"Jacki was very helpful and had ots of patience"
We responded:
"Maxine, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chad Radtke’s Team is just a call or email away!"
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Mary Duncan

May 28, 2026

5  out of  5
rating by Mary Duncan
"Jacki Hadzic at the Chad Radtke State Farm office in Huntley did an outstanding job helping us with our homeowner and computer coverage a few days ago. She helped us understand the policies and refine the coverage on both to be within our budget and still give us the peace of mind knowing that we now can meet our needs and still have affordable insurance. We highly recommend Jacki for her knowledge, understanding and professionalism."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Huntley to know that you had such a wonderful experience with us here on State Farm Agent Chad Radtke’s Team."
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Patti Brown

May 28, 2026

5  out of  5
rating by Patti Brown
"I had an expert experience with Jacki,
She helped me save money on my policies and was patient and knowledgeable. She even helped me set up my State Farm app."
We responded:
"Patti, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chad Radtke’s Team is just a call or email away!"
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Jan Osmun

May 6, 2026

5  out of  5
rating by Jan Osmun
"They were very helpful & informative in assisting me to get better insurance at a better price. Thank you."
We responded:
"Thank you for your kind review of State Farm Agent Chad Radtke’s Team. We appreciate it!"
Profile photo of Rich Claycamp

Rich Claycamp

May 6, 2026

5  out of  5
rating by Rich Claycamp
"I ended up finding these great people. Chad is always ready to help and when he isn't available you get great people like Leslie Gonzalez, who helped me to figure out my account and get it where it needed to be financially. She wad able to help me and that's why even though they are not the cheapest, they are the best to have when you need it. From top to bottom great people with even better service, Thanks Leslie Gonzalez."
We responded:
"Rich, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chad Radtke’s Team is just a call or email away!"